Sally H Iri
map-marker Grand Blanc, Michigan

Defective nail polish brushes

I have three bottles of gel nail polish that the brush fell off. I would like to replace them at your expense.
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Loss:
$13

Preferred solution: Deliver product or service ordered

Ildiko K
map-marker Honesdale, Pennsylvania

Complain about the Brushes

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About 5 of the brushes were ruined after a just a few applications of the gel nail polish. I like the nail polish, but something must be done about the brushes because I spent around $8 on each bottle of nail polish only to find out that all of the brushes started to come apart before I got a quarter way through the polish in the bottle. That's a lot of wasted money when you cannot use the brush.
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Loss:
$50

User's recommendation: Don't waste your money unless the brushes have been changed.

Sabrina L Xat

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Insta Dri nail polish

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Sally Hansen - Insta Dri nail polish
Original review Nov 30, 2020
I bought 9 bottles in different colors. The first time I used each one, was ok even though it was very thick. After the first polish, each one went on my nail extremely thick and chunky. I could not use it. I had to remove the polish and throw out the bottle. I dont think that using a nail polish one time is enough to warrant purchasing the bottle. I loved the concept of quick dry, but the product is awful. I am requesting a refund or credit to use on a different product for nine bottles that I bought. I can send you a photo of the ones I have left.
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Loss:
$63

Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy insta dri nail polish

pat b Coy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor nail polish pure series

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This nail polish wears off on tips quickly difficult to remove rest of polish Poor choice of mine color was pretty was unaware this could not hold up Sorry I made this purchase.
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Loss:
$8
Pros:
  • Nice color
Cons:
  • Chips immediately
  • Wears off tips quickly hard to remove

Preferred solution: Full refund

User's recommendation: do not buy

Janine F

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Verified Reviewer

VERY UPSET

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I have been buying the airbrush legs for years. I also purchased the illuminated by Sally Hansen and cost over 20.00 for both. I followed the directions on the airbrush legs. Laid a towel down and stayed standing for over an hour. Both these products ruined my comfortable, pillow cases, underwear and bedspread. I have pictures to show you as I tried to get the stain out and it would not come out with ANY CLEANERS &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; I Have holes in my items that got died because I tried so many cleaners. After 12 hours and showering it stained a lot of my stuff and I CANT GET IT OFF. Please get back to me and let me know how you would like to handle this. Sincerely, Janine FIGARO 2401 creek bend road apt 206 Schaumburg IL 60173
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Loss:
$134
Pros:
  • Spray
  • Certain areas of color
  • It went on uneven

Preferred solution: Want my damaged comforter and everything that was permanently stained to be replaced.

Anonymous

COMPLIMENT

I use my wifes nail polish instead of adhesives for my fly tying (for trout fly fishing). It is fast drying and lasting. Roger Hat Creek, Ca .
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Pros:
  • Dries fast
Maryanne L
map-marker Roscoe, Illinois

Nail gel keeps chipping

I've used your products for decades, but am sooo tired of your nail gel chipping and having to redo my nails every other second. You've obviously changed the product so I'll be getting anything else
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Preferred solution: Fix your product!!!!!

1 comment
Guest

I agree , fed up With it chipping after 2 days. Used this brand for years, what have you done to it, sadly won’t purchase any more.

Gabriela C Bdd

I paid full price for the bleaching product and didn’t get what was supposed to be in the box.

Sally Hansen - I paid full price for the bleaching product and didn’t get what was supposed to...
I opened the box and there were two pre-conditioners instead of one of those and an activator. I paid full price and now I cant bleach my hair because I didnt receive the right products in the box!
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Loss:
$8

Preferred solution: I need another bleaching kit for free because I already bought it and it didn’t have the right products inside.

Anonymous
map-marker Abergavenny, Wales

I’m not happy with product

Sally Hansen - I’m not happy with product
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My nails have been sooo long but not strong recently so I decided to get Sally hensen nail varnish that cost me £10 so I bought it thinking it would make my nails harder and beautiful long and I applied ... the next day all my nails started peeling and cracking all the way up And Ive had to cut them all off short wich Ive never had before..

I let my friend use it and the exact same happend to her nails ....I would like some answers to why this has happend as Im never going to use that brand again as its clearly over priced stuff that ruins your nails ...

I would like a full refund I dont have the receipt as I diddnt think I was going to need it as I had full trust in your product... a large voucher so I could atleast try all your other ones would maybe solve my problem

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User's recommendation: Do not buy

1 comment
Guest

I've had the same problem!! I was using OPI and tried the sally Hansen and 3 of my nails immediately split down to the quick!

Two more have done so since then. Never using again.

Seems very, very damaging to your nails. #nosallyhansen #sadcauseihavea

Rebecca W Gyr

Rancid product

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I purchased the body hair removal kit and it smells rancid. Im shocked that you dont have a customer service phone number.
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Loss:
$25

Preferred solution: Let the company propose a solution

User's recommendation: You shouldn’t purchase a product that you can’t speak to someone about.

Anonymous
map-marker Naples, Florida

Asking about a discontinued color

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Never did receive a response to my inquiry !! Not important, I was absolutely obsessed with this old color....and I COULDN'T RECALL THE NAME !! DRIVING ME CRAZY !!! LOL ! THX, Debra
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Randa D

The nail polish didn't have a brush

I bought nail polish and there was no brush in the handle to apply the color? How can this happen? Dont you have quality control? At the very least provide me with a brush. Randa Duncan
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Preferred solution: Deliver product or service ordered

User's recommendation: See to quality control

Carroll G Yhr

Nail repair

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i have short brittle nails and need help i have always had confidence in your brands and exclusively Sally Hanson products I just finish a bottle if Nail Rehab it did nothing but make my nail split and crack now I am two weeks using your Miracle cure and still having the same problems what can I do i am wasting my money on your products i am taking vitamins and eat properly HELP CAROLYN GRANGER 404-663-****
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Loss:
$18

Preferred solution: Let the company propose a solution

Cornelia B

Nail polish applicator

Nail brush separated while applying hairy MESS on nails
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Loss:
$7
Pros:
  • Product is great
  • Fantastic product
Cons:
  • Cant talk to customer service

Preferred solution: Full refund

lisa w Jvc
map-marker Boston, Massachusetts

Disappointed

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Sally Hansen - Disappointed
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I was very excited when i got a little "extra" money in my pocket this spring, being on disability, the majority of my cosmetics come from dollar tree.So at my local Walgreens(as I don't live near a Walmart) I decided to pay , for a change,$5.99 for your Xtreme Wear Polish I bought 2 different colors) thinking More$ = More Quality....Boy was I Wrong! 1st of all, by day 2 The Pep-Plum 529 started changing to pink from tho edges inward- (weird)-by day 3 it was getting worse &; having a funeral to attend I didn't think it looked appropriate so I took it off.Imagine my surprise to find my nails were stained a funny pinkish orange that I can't get out! Nail tech says it'll probably have to grow out! I have No receipt so I can't return these Do you habe something that might fix my nails? Thank You Sincerely Lisa Wallace 101 H St So. Boston MA 01217 grammylisax6@***.com
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Loss:
$12
Cons:
  • Bad product performance
  • Stained my nails changed color after 2 days

Preferred solution: Let the company propose a solution